Communication is, at best, an imperfect form of expression. There is so much more to what you say than the words that you use. Inflection and body language play a major role in how your message is conveyed. So too does the environment in which you have the conversation. Review the information in the case study titled, “Why Are We Losing All Our Good People?” (located in Day 2 of this week), and reflect on the role communication plays in creating a positive work environment.
Reference case study
Lawler, E. E., III, Pringle, A., Branham, F. L., Cornelius, J., & Martin, J. (2008). Why are we losing all our good people? Harvard Business Review, 86(6), 41–51
Now, post a cohesive and scholarly response based on this week’s content and your own research that addresses the following:
Saunders, D. (2007). Create an open climate for communication. American Salesman, 52(11), 25–29.
Retrieved from the Walden Library databases.
This article discusses several necessary elements to create a communicative working environment.
Goldsmith, M. (2002). Try feedforward instead of feedback. Retrieved from http://www.marshallgoldsmithlibrary.com/cim/articles_display.php?aid=110
Marshall Goldsmith proposes that leaders use feedforward rather than feedback when discussing expectations of performance with employees. Feedforward focuses on what an employee can do to improve rather than rehashing mistakes of the past.
ALL work in APA Format!