CO1: Appraise the concepts of quality, quality management, and quality thinking as these terms apply to a business concern
CO2: Examine tangible and intangible benefits of an effective quality program
Research online definitions for quality. Once you have a good handle on the basic concepts of quality and have read several definitions of quality as it pertains to business (products and services), take a stab at how would you define quality? Next, address why any company that offers a profitable product would want to spend valuable time and money to continually examine its processes, products, services, and work environments through a Total Quality Management (TQM) program?
Minimum of 275 words