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Develop communication strategies

Develop communication strategies

COM 2301, Professional Communication 1

Course Learning Outcomes for Unit III Upon completion of this unit, students should be able to:

2. Develop communication strategies for various cross-cultural workplaces. 2.1 Develop a communication strategy for bridging cultural diversity in the workplace.

5. Analyze workplace situations for successful professional communication with diverse audiences.

5.1 Discuss inclusion and diversity in workplace communication.

6. Illustrate appropriate problem-solving skills for effective professional communication. 6.1 Describe tools to achieve successful intercultural or cross-cultural communication.


Learning Outcomes Learning Activity


Unit Lesson Article: “Small Businesses Can Commit to Diversity, Too” Article: “Ethiopia: Communication in a Multicultural Country” Unit III Assignment


Unit Lesson Video: TEDTalks: Janet Stovall—How to Get Serious about Diversity and

Inclusion in the Workplace Article: “We’re Talking About Racism. We Never Talked About This Before” Unit III Assignment


Unit Lesson Article: “Q&A: We Were Not Interested in Creating Programs, but More of a

Culture Change Strategy” Article: “A Lifetime Work: Strategies for Successful Diversity, Equity, Inclusion” Article: “The Need for Cross-Cultural Communication Instruction in U.S.

Business Communication Courses” Unit III Assignment

Required Unit Resources In order to access the following resources, click the links below. Video The transcript for this video can be found by clicking the “Transcript” tab to the right of the video in the Films on Demand database. TED (Producer). (2018). TED Talks: Janet Stovall–How to get serious about diversity and inclusion in the

workplace [Video]. Films on Demand. aylists.aspx?wID=273866&xtid=209793

Articles Abrams, R. (2021, January 14). Small businesses can commit to diversity, too. USA Today, 03B. AONE&xid=650d9f92


UNIT III STUDY GUIDE Intercultural/Cross-Cultural Communication in a Global Workplace




COM 2301, Professional Communication 2


Agovino, T. (2020, Fall). ‘We’re talking about racism. We never talked about this before.’. HRMagazine, 65(3), 32. ITOF&xid=9cba94b3

Chandler, N. (Ed.). (2020, December 16). A lifetime work: Strategies for successful diversity, equity, inclusion.

New Orleans CityBusiness.

Minas, G. (2021, May 18). Ethiopia: Communication in a multicultural country. The Ethiopian Herald. Smallwood, M. G. (2020). The need for cross-cultural communication instruction in U.S. business

communication courses. Business and Professional Communication Quarterly, 83(2), 133–152. ct=true&db=bsu&AN=143231511&site=ehost-live&scope=site

Weinstock, M. (2021, February 15). Q&A: We were not interested in creating programs, but more of a culture

change strategy. Modern Healthcare, 51(7).

Unit Lesson


Overview In this unit, our focus is how we can successfully communicate across cultures as well as why the foundation for diversity in the workplace is communication.