President Learner is concerned about the e-business’s ability to service his company’s patient members effectively. He wants you to address his concerns by examining the online methods used by the e-business to understand, profile, and analyze the digital customer.
Primary Task Response: Within the Discussion Board area, write up 400–600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas:
Relate your knowledge of traditional consumer behavior concepts to online methods for customer understanding and interaction.
Include reference Web site links that provide examples of the digital customer profiling and interaction techniques you described.