Textbook is attached below.
Can you write take-aways for each of the followings. One to three sentences each.
The Different Meanings of Customer Experience pg 128
The Strategic Importance of Customer Experience pg 129
Factors Affecting Customer Experience pg 129
Touchpoints Controlled by the Brand or Its Partners
Touchpoints Controlled by Social/External Sources
The Complex Nature of Today’s Customer Decision Journey pg 124
Information Gathering (ONLY THIS ONE)