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Internal and External Consultants of OD

The Organization Development Practitioner

3

 

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

CHAPTER

2

Discuss the roles and characteristics of OD practitioners.

Describe the competencies required of effective OD practitioners.

Compare the internal versus external OD practitioner.

Understand the values and ethics guiding the practice of OD.

 

 

 

 

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

The Organization Development Practitioner

Internal and External Consultants

Professionals from other disciplines who apply OD practices (e.g., TQM managers, IT/IS managers, compensation and benefits managers)

Managers and Administrators who apply OD from their line or staff positions

 

3

 

 

 

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Competencies of an OD Practitioner

Intrapersonal Skills

Self-awareness

Interpersonal Skills

Ability to work with others and groups

General Consultation Skills

Ability to manage consulting process

Organization Development Theory

Knowledge of change processes

4

 

 

 

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Role of OD Professional Positions

Position

Internal vs. external

Marginality

Ability to straddle boundaries

Emotional Demands

Emotional intelligence

Use of Knowledge and Experience

 

5

 

 

 

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

 

 

Client Versus Consultant Knowledge

6

Plans Implementation

 

Recommends/prescribes

 

Proposes criteria

 

Feeds back data

 

Probes and gathers data

 

Clarifies and interprets

 

Listens and reflects

 

Refuses to become involved

Use of Consultant’s

Knowledge and

Experience

Use of Client’s

Knowledge and

Experience

 

 

 

©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.