Best writers. Best papers. Let professionals take care of your academic papers

Order a similar paper and get 15% discount on your first order with us
Use the following coupon "FIRST15"
ORDER NOW

Keys to Resolving Conflict Thesis

Summary

It is one thing to know that conflict is inevitable and to discover the numerous causes and effects of conflict. It is quite another thing to gain an understanding of how to resolve conflict and to acquire the skills necessary to manage conflict effectively. Because conflict permeates every aspect of social environments, all managers at one time or another will practice conflict management. When left unmanaged, conflict can be extremely costly – both monetarily and otherwise. In order to avoid learning the hard way, this module proves some recommendations to help managers effectively deal with conflict in their groups and organizations.

Keys to Resolving Conflict

Resolving conflict is a very complex skill, and is one of the more difficult challenges facing managers. It is important to remember that everyone is different, and everyone responds differently to conflict and the tactics you may use to manage conflict. Therefore keep in mind that it is important to use a contingent (case-by-case) approach to dealing with conflict.

 

In addition to managing conflict differently depending on what, when, where, and who is involved, your approach will certainly differ depending on whether you are one of the actors involved in the conflict, or if you are playing more of a mediator role.

Keys to Resolving Conflict

Click here to read more about what conflict is and how to approach resolving it.

 

https://www.psychologytoday.com/us/blog/resolution-not-conflict/201211/what-makes-conflict-how-are-conflicts-resolved

 

Managing Interpersonal Conflict

When you find yourself involved in conflict with another, you should:

 

Don’t take it personally – A lot of times people’s reactions to conflict are emotional (i.e. raising voice, crying, etc.) and they often feel the need to express those emotions. This does not mean it is really about you. Thus, don’t assume the worst, and don’t assume the emotional outbursts of others are directed at you personally (even though they probably are verbalizing them that way)

 

 

 

Managing Interpersonal Conflict (continued)

When you find yourself involved in conflict with another, you should:

 

Control your emotions and move forward – if you tend to take things personally and get mad, then controlling this defensive response is very important. Don’t dwell on the emotion – instead, focus on moving forward and overcoming the obstacle. Instead of focusing on the feeling you have about it, try one of these useful strategies:

Counting – this age-old advice is logically and empirically sound. Try it when you begin to get angry and want to respond.

Remove yourself – physically distancing yourself often helps emotions subside

Write out what you want to say – most people think this sounds silly, but it is very effective because it helps you to see and label your emotions, and it helps you to have a better idea of how the other person will react to what you say.

 

 

Managing Interpersonal Conflict (continued)

When you find yourself involved in conflict with another, you should:

Collaborate and appeal to mutual self-interests

Using collaborative language such as “we” and “us” instead of “I” and “you” helps parties to search for resolutions that will satisfy each other’s interests.