successful professional communication

COM 2301, Professional Communication 1

Course Learning Outcomes for Unit II Upon completion of this unit, students should be able to:

2. Develop communication strategies for various cross-cultural workplaces. 2.1 Discuss conflict causers within a workplace setting.

5. Analyze workplace situations for successful professional communication with diverse audiences.

5.1 Recognize how cultural differences may cause workplace conflict.

6. Illustrate appropriate problem-solving skills for effective professional communication. 6.1 Describe communication tools used to resolve conflict in the workplace.

Course/Unit

Learning Outcomes Learning Activity

2.1

Unit Lesson Video Segment: “Conflict Definition” Video Segment: “Conflict Styles” Video Segment: “Skills Required for Conflict Resolution” Video: How Can Having Good Listening Skills Make You a Better

Communicator Video: Ted Talks: Leah Georges – How Generational Stereotypes Hold Us

Back at Work Video Segment: “Behaviors That Elicit Resistance” Video Segment: “Behaviors That Elicit Cooperation” Video Segment: “Overview of Conflict and Resolution” Article: “Ask Your Employees: How Can I Help” Article: “Growing Trust with Your Employees” Article: “Reducing Stress: Suggestions for Healthcare Practitioner’s in ICU

Settings” Article: “Getting the Balance Right: Are Your Soft Skills Losing Your

Organization Money?” Unit II Assignment

5.1, 6.1

Unit Lesson Video Segment: “Conflict Definition” Video Segment: “Conflict Styles” Video Segment: “Skills Required for Conflict Resolution” Video: How Can Having Good Listening Skills Make You a Better

Communicator Video: Ted Talks: Leah Georges – How Generational Stereotypes Hold Us

Back at Work Video Segment: “Behaviors That Elicit Resistance” Video Segment: “Behaviors That Elicit Cooperation” Video Segment: “Overview of Conflict and Resolution” Article: “Ask Your Employees: How Can I Help” Article: “Growing Trust With Your Employees” Article: “Reducing Stress: Suggestions for Healthcare Practitioner’s in ICU

Settings” Unit II Assignment

UNIT II STUDY GUIDE Workplace Relationships

COM 2301, Professional Communication 2

UNIT x STUDY GUIDE Title

Required Unit Resources In order to access the following resources, click the links below. Videos The transcripts for these videos can be found by clicking the “Transcript” tab to the right of the videos in the Films on Demand database. ClickView Pty Limited (Producer). (2009). Behaviors that elicit resistance (Segment 5 of 8) [Video]. In

Understanding the nature of conflict. Films on Demand. https://libraryresources.columbiasouthern.edu/login?auth=CAS&url=https://fod.infobase.com/PortalPl aylists.aspx?wID=273866&xtid=41134&loid=129169

ClickView Pty Limited (Producer). (2009). Behaviors that elicit cooperation (Segment 6 of 8) [Video]. In

Understanding the nature of conflict. Films on Demand. https://libraryresources.columbiasouthern.edu/login?auth=CAS&url=https://fod.infobase.com/PortalPl aylists.aspx?wID=273866&xtid=41134&loid=129170

ClickView Pty Limited (Producer). (2009). Overview of conflict & resolution (Segment 7 of 8) [Video]. In

Understanding the nature of conflict. Films on Demand. https://libraryresources.columbiasouthern.edu/login?auth=CAS&url=https://fod.infobase.com/PortalPl aylists.aspx?wID=273866&xtid=41134&loid=129171

Articles Gawade, A., & Patching, A. (2017, September). Getting the balance right: Are your soft skills losing your

organisation money? Building Economist, 38–40. https://libraryresources.columbiasouthern.edu/login?url=https://search.ebscohost.com/login.aspx?dire ct=true&db=bsu&AN=126730913&site=ehost-live&scope=site

Gordon, B. L. (2020, November 12). Ask your employees: How can I help? BEEF.

https://link.gale.com/apps/doc/A641327946/ITOF?u=oran95108&sid=ITOF&xid=7b8a248c Johnson, B. (2020, May 27). Growing trust with your employees. Southwest Farm Press.

https://link.gale.com/apps/doc/A625010743/ITOF?u=oran95108&sid=ITOF&xid=beea6e53

Tilwe, K. (2020, December 29). Reducing stress: Suggestions for healthcare practitioner’s in ICU settings. Medgate Today. https://link.gale.com/apps/doc/A646927537/ITOF?u=oran95108&sid=ITOF&xid=f3c26e02